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June 9, 2022
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Connection. It’s one of our greatest human needs. We are wired for connection to one another at our most basic level. It stems from a pressing desire to create long-lasting, mutually beneficial relationships because our personal connections help maintain one’s sense of self, health, and wellbeing. For the same reasons, connection is equally important for any enterprise or organization. From customers to constituents, nonprofits to new hires, thriving businesses invest in forward-thinking ways to engage with the people they serve, interact with, and sell goods to each year.
Bitwise Industries Technology Services shine a light on the most proactive tools available in technology to nurture those connections to help you build on your goals year-over-year. We hire only the best in the field so you can benefit from our dedication to building world-class technology solutions.
Read on to see how we use that expertise in Bitwise’s three technology pillars–Custom Development, Salesforce Administration and Implementation, and Contact Center-as-a-Service–to develop those positive connections.
Mobile apps and websites are no longer information repositories. Today they are living, breathing engagement opportunities that provide an experience for your clients that moves them to action, extends their brand loyalty, or encourages them to spend more time and money to support your enterprise. Bitwise Industries leverages the following three technologies to do just that.
Salesforce—a cloud-based enterprise software for customer relationship management (CRM)–is one of the most powerful platforms on the planet. It can be used for anything from simple contact management to completely automated interactive engagement tools for organizations and their users.
To maximize the business potential of this CRM, orgs must plan and prepare with their Salesforce consulting partner to implement the solutions that include automation, digital commerce, community management, customer service and support, and marketing. It’s important to have an expert in your corner who knows the ropes. (And we’re the expert.)
Bitwise Industries offers professional Contact Center-as-a-Service (CCaaS) support that enables organizations to manage their customer interactions through any channel of communication—voice, web, chat, SMS, or video. This omnichannel interaction is a company’s lifeline to customers, and it needs to be treated as if the customer was in person sitting directly across the table. The customer experience is critical at every stage, and their perception of your brand hinges on the outcome of this transaction.
Bitwise Industries understands the significance of excellent customer experience for our clients. That is why we tailor all of our CCaaS offerings with a holistic approach that is personalized to your business and your customers.
We are so much bigger than just builders of custom software, websites, and mobile technology. Our Technology Services division is an integral part of a larger technology movement. A movement that aims to provide access to opportunities in tech for marginalized communities, provide paid apprenticeships to students to learn tech skills, and build vibrant buildings in underestimated cities to house that work.
We exist to develop software to help build and lift underserved populations—which then boosts and transforms regional economies. Sure, we build software. But we’re also building the foundations of people’s lives and communities by creating pathways to high-paying, high-growth opportunities in the technology industry. And that is why all of our services matter.
Bitwise Industries specializes in custom software development, Salesforce implementation and administration, and Contact Center-as-a-Service. Our technology professionals have deep experience applying cutting-edge technology solutions to help entities of all sizes navigate the technology landscape to find solutions to optimize their operations.
This post was written by Jeff Rickels, Technical Writer for Bitwise Industries. When he’s not writing, he’s geeking out over octopus traps and Takotsubo Cardiomyopathy because this broken-heart syndrome proves that love is real (and sometimes very painful).
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