Frequently Asked Questions

  • How do I get my access code?+

    Once your vaccine verification is processed, you’ll receive an email from BRIVO, our new system that will give you access to your location’s Cowork space. Be on the lookout for your email, and if you have any questions, send an email to [email protected].

  • What are the hours of operation? +

    Monday- Sunday 24hrs

  • Can I bring my friends?+

    For an hour only. We understand that you might be on your way to lunch and wish to have your buddy join you for a few minutes while you wrap up your work. That’s perfectly fine. If your buddy plans to stay longer, please get them a Day Pass, or even better, a membership!

  • Can my wife/husband/roommate/friend and I share a membership if only one of us uses the space at a time?+

    Sorry, pal. That’s gaming the system. We’re able to make the space accessible to people at all stages and income levels with our low membership rates. We’re able to keep our membership rates low when everyone pitches in. That’s you, too.

  • Can I hold events at Bitwise Cowork?+

    Conference rooms are great for meetings, but larger events need prior approval. Our first priority is to make sure that paying members have space to work. If you’d like to plan an event, contact [email protected] to find out how your event fits into the big picture.

  • I was charged and I want a refund.+

    That’s probably no problem! Get in touch with [email protected] let us know your Cowork location and what happened. Your Community Catalyst will get you sorted out ASAP.

  • My code isn’t working, who do I contact?+

    The answer to your question is [email protected]. Let us know your Cowork location and your Community Catalyst will figure out what’s going on!

  • Can I put my membership on hold?+

    Yes and no. Canceling is easy, and signing back up is also easy. There’s no penalty for either, so start and stop your membership as you please! For cancellations, let us know your Cowork location and email us at [email protected].

  • Where should I park?+

    Bitwise Employees and Tenants park in Designated Color parking lots indicated by a parking pass. We recommend you adhere to your city street parking ordinance.

  • What’s the wifi password? +

    The password was emailed to you when you first signed up. Can’t find it? No problem. Ask one of the humans around you or at the Front Desk.

  • Can I bring food and drink inside?+

    We are currently asking that you eat using the available tables outside until restrictions are lifted. Water and other drinks are totally cool. Keep it clean, is all we ask.

  • How do I reserve a conference room?+

    You can reserve a conference room by emailing [email protected] with location, number of people, date and time. If available, the Cowork Team will book through our system and you’ll see your meeting booked by the iPad in front of the conference room! *charges may apply*

  • How do I use the TV in the conference rooms?+

    You can use the remote to power up the TV and navigate to the HDMI input needed. Mash the “Smart TV” button on the remote, toggle to “inputs” and select the input you need!

  • Who do I get in contact with if I have a complaint about another member?+

    Firstly, we hope this never happens. That said, direct all inquiries of any nature to [email protected]. Let us know your Cowork location and a human will get back to you as soon as possible.

  • I sell __________, can I advertise to other members?+

    No multi-level marketing, please, and no direct selling. Sometimes transactions happen as people get to know one another, but it’s not cool to go around soliciting. Capische?

  • I want my buddy to try out the space. Can I get them a Day Pass for free?+

    YES! We love meeting new people. Please reach out to [email protected] and let us know your location to see about getting a tour scheduled for your friend and a Free Day Pass.

  • What is your code of conduct? +

    This is important stuff, and a big reason why Cowork has the rad community we have today. You can take a look and download a copy of the Code of Conduct here. Keep in mind you’ll also have to agree to these terms when you become a member. Them’s the breaks. But they’re good breaks.

  • How do I print or scan stuff and things at Bitwise Cowork?+

    We’ve made it simple! Follow along the steps here (link for Fresno), (link for Bakersfield) and you’re set! 

  • When is staff available to be reached?+

    The best way to reach our staff is to send an email to our Cowork Catalysts at [email protected]. They’ll do their best to respond to emails Monday through Friday, 9am-4pm. Security is available 24/7 at all our Cowork locations, and can be reached by calling 559-908-2887.