Frequently Asked Questions

  • How do I get my access code?+

    We are currently not accepting new memberships while our locations are closed due to the COVID pandemic. In the future, a code will be emailed to you within 24 hours of signing up. If you don’t receive a code, please get in touch with [email protected]

  • What are the hours that the front desk is staffed?+

    Bitwise Cowork is located inside most of our Bitwise buildings. While currently closed, normally the Bitwise front desk is staffed from 7:30am-7:30pm, Monday-Thursday, and 7:30am-5pm on Fridays. At Bitwise Cowork, there’s currently a human at the desk from 9am-4pm. We’ll stretch or change these hours according to use!

  • What are the hours of operation?+

    When not closed for the pandemic, Cowork is a 24-hour facility. As a member, you will have access to the space day or night.

  • Can I bring my friends?+

    For an hour only. We understand that you might be on your way to lunch and wish to have your buddy join you for a few minutes while you wrap up your work. That’s perfectly fine. If your buddy plans to stay longer, please get them a Day Pass, or even better, a membership!

  • Can my wife/husband/roommate/friend and I share a membership if only one of us uses the space at a time?+

    Sorry, pal. That’s gaming the system. We’re able to make the space accessible to people at all stages and income levels with our low membership rates. We’re able to keep our membership rates low when everyone pitches in. That’s you, too.

  • Can I hold events at Bitwise Cowork?+

    Conference rooms are great for meetings, but larger events need prior approval. Our first priority is to make sure that paying members have space to work. Bitwise Industries and it’s companies will operate on a remote basis through June of 2021. This includes Bitwise Cowork, meaning our coworking spaces will be closed for the rest of the year. When we reopen, contact [email protected] to find out how your event fits into the big picture.

  • I was charged and I want a refund+

    That’s probably no problem! Get in touch with [email protected] to let us know what happened. We’ll get you sorted out ASAP.

  • My code isn’t working, who do I contact?+

    The answer to your question is [email protected] or give her a call at (559)206-1024. We’ll figure out what’s going on!

  • Can I put my membership on hold?+

    Yes and no. Canceling is easy, and signing back up is also easy. There’s no penalty for either, so start and stop your membership as you please! For cancelations, email Sadie at [email protected].

  • Where should I park?+

    Parking info to come based on Cowork location once our buildings reopen to the public.

  • What’s the wifi password?+

    The password was emailed to you when you first signed up. Can’t find it? No problem. Ask one of the humans around you or at the front desk.

  • Can I bring food and drink inside?+

    Totally. Keep it clean is all we ask, and be mindful of food odors. This is a shared space, and it’s your community. It’ll be as nice as you make it.

  • How do I reserve a conference room?+

    We’ll let you know when Bitwise buildings and Cowork spaces will reopen after the COVID pandemic. Until then, for any questions, please feel free to email Sadie [email protected].

  • How do I use the TV in the conference rooms?+

    You can use the remote to power up the TV and navigate to the HDMI input needed. Mash the “Smart TV” button on the remote, toggle to “inputs” and select the input you need!

  • Who do I get in contact with if I have a complaint about another member?+

    Firstly, we hope this never happens. That said, direct all inquiries of any nature to [email protected]. A human will get back to you as soon as possible.

  • I sell __________, can I advertise to other members?+

    No multi-level marketing, please, and no direct selling. Sometimes transactions happen as people get to know one another, but it’s not cool to go around soliciting. Capische?

  • I want my buddy to try out the space. Can I get them a day pass for free?+

    Maybe. If you’ve got a good track record with us, we want more people like you! Reach out to [email protected] to see about a free pass.

  • What is your code of conduct?+

    This is important stuff, and a big reason why Hashtag has the rad community we have today. You can take a look and download a copy of the code of conduct here. Keep in mind you’ll also have to agree to these terms when you become a member. Them’s the breaks. But they’re good breaks.

  • How do I print or scan stuff and things at Bitwise Cowork?+

    We’ve made it simple! Follow along the steps here and you’re set!