Contact Center-as-a-Service (CCaaS)

Bitwise Industries offers a professional Contact Center-as-a-Service that enables organizations to manage their customer interactions through any channel of communication—voice, web, chat, SMS, or video. This omnichannel interaction is a company’s lifeline to customers, and it needs to be treated as if the customer was in person sitting directly across the table. The customer experience is critical at every stage, and their perception of your brand hinges on the outcome of this transaction.


CCaaS Services

Bitwise Industries understands the significance of excellent customer experience for our clients. That is why we tailor all of our CCaaS offerings with a holistic approach that is personalized to your business and your customers.

Available services include:

Omnichannel (inbound and/or outbound)

CRM integration

Proactive monitoring and maintenance

Swivel-seat operations

Ongoing administration and updates

Self-service

Business intelligence and analytics

Staff augmentation

The Benefits of CCaaS Services

Bitwise realizes the significance of this moment for our clients. That is why we tailor all of our CCaaS offerings with a holistic approach that is personalized to your business. We do not offer a “one-size-fits-all” product and expect you to have positive results. Customers expect a positive experience that completely satisfies their reason for contacting your company. You should expect the same from us. Bitwise has the evolving technology and ideals to forge the path for the Contact Center revolution.

Improve the Customer Experience

When you consider customers’ experience, what really matters to them? Bitwise wants to make sure that you excel in reaching all of your customers’ expectations and beyond. We do this by providing you with numerous cost and innovation benefits that improve customer care.

Improve the Employee Experience

Through our custom-software development and Cloud-based services, we have all of the resources that you need to bring your current workflow into the digBitwise provides training, management, and the technology to help you achieve a customer-centric ecosystem from the inside out. When employees are fully equipped, they have the time and means to understand your customers more succinctly. As a result, they can handle any complexity of customer requests, speed up the solution process, and ramp up your ROI.ital world and beyond.

Reduce Management Costs & Increase Revenue

Bitwise Industries provides you with cost-effective solutions to help you manage costs at multiple levels. When engaged customers connect with engaged employees, companies can experience up to a 240% boost in performance-related business outcomes.*
*SOURCE: Cleveland White Paper

CCaaS Managed Services

Bitwise Industries’ vast range of expertise provides you with a single source for customizable managed services. We can augment any tool in the shed with expert training opportunities or even offset your staff with additional boots on the ground. Regardless of the need, we have the benefit of highly trained, certified professionals who can proactively support your goals, optimize your business technologies, and maximize the customer experience.


The Benefits of CCaaS Managed Services

Bitwise Industries offers an end-to-end, outcome-driven model of operational support to automate any process that wastes time, damages the bottom line, or damages the customer or employee experience. From sales and data management to transcription services, analytics to social media, we can provide you with the insight, analysis, and strategies to reinforce all of your customer engagement programs.

Greater Potential

Bitwise Industries has the strategies and technology to accomplish an end-to-end solution through AI technology and trained professionals to transform all of your omnichannel needs into one Contact Center source.

Improved Daily Workflow

Through our custom-software development and Cloud-based services, we have all of the resources that you need to bring your current workflow into the digital world and beyond.

Close the Distance

Bitwise Industries provides you with cost-effective solutions to help you manage costs at multiple levels. When engaged customers connect with engaged employees, companies can experience up to a 240% boost in performance-related business outcomes.*
*SOURCE: Cleveland White Paper

CCaaS Professional Services

Use our staff augmentation, training programs, and expertise to source the brand ambassadors who provide the most sensible and empathic solutions to your customers. Let us provide you with the most advanced technical support to create a seamlessly satisfying interaction for your employees and customers.


The Benefits of CCaaS Professional Services

Based on what you need at the moment, Bitwise Industries deploys cost-effective solutions with a predictable cost that minimizes downtime and drives defined business outcomes at scale. You get fully trained, onsite or offsite staff with awareness and sensitivities to your customers’ specific needs or localized content and communication. Their high-level leadership can step in to train your existing employees to heavily leverage technology influenced by our prescribed automation and capabilities in back office BPO.

Operational Support

Bitwise Industries offers an end-to-end, outcome-driven model to automate any process that wastes time, damages the bottom line, or damages the customer or employee experience.

Business Integration

Bitwise Industries can offer an array of value-added services to maintain a flexible and cost-effective approach to improve productivity, efficiency, and customer satisfaction.

Shared Success

Through our technology expertise and alignment with shared equity-driven values, Bitwise Industries will help you achieve your goals for reaching the people you serve.

Bitwise Industries Offers

  • Contact Center Services

    Contact Center Services

    Reimagine your current Contact Center workflow or let us augment this aspect with our own inbound/outbound offering

  • Custom Development

    Custom Development

    Build world-class technology solutions that scale quickly

  • Cloud Migration

    Cloud Migration

    Easily migrate all of your IT assets to Cloud with our Implementation Services

  • Analytics Service

    Analytics Service

    Understand what is and isn’t working through our extensive data analytic applications

  • Salesforce Implementation

    Salesforce Implementation

    Ensure your org with future-proof scalability and upgrade-friendly solutions to eliminate complexities and bottlenecks

We’ve Helped Them Out

Bitwise Technology Consulting operates from these cities across the nation:

  • Sacramento, California
  • Oakland, California
  • Fresno, California
  • Merced, California
  • Orange County, California
  • Bakersfield, California
  • Phoenix, Arizona
  • El Paso, Texas
  • Toledo, Ohio
  • Philadelphia, Pennsylvania
  • Miami, FL
  • Chicago, IL
  • Washington, D.C.
  • Houston, TX

For more information, email [email protected]