John De Palm is Vice President of Customer Success for Bitwise Industries’ Salesforce Practice team. His focus is to ensure customers realize what value can come from the Salesforce platform; this includes engaging with those customers to develop vision and strategy, define KPIs, and bring in subject matter expertise to drive impactful outcomes. With a Bachelor of Computer Science degree from PACE University and eight Salesforce certifications, John’s acumen is only reinforced by his industry experience in media, publishing, and market research. Prior to Bitwise, John spent six-and-a-half years on the Salesforce.org Customer Success team. In his time at Salesforce.org, John helped some of the most renowned nonprofits and institutions of higher education in the North and Central Americas realize the true value that can come from the Salesforce platform. 

John’s goals for the future of Bitwise include building a robust team of professionals working with a unified customer success model across its businesses. He hopes to see customer success driving the mitigation of attrition risks, and increasing overall customer satisfaction at all phases of the customer lifecycle. He strives to take a holistic view of the customer’s digital transformation goals and work with their executive stakeholders, project teams, and implementation partners to drive successful outcomes. Outside of work, John is a husband and father of three amazing daughters. He enjoys skiing and swimming, along with ballroom dancing, amateur acting, and he is a performing stand-up comedian.